Frequently Asked Questions:

 
  • Typically, Save the Dates should be mailed out 6-8 months before the wedding. Invitation suites should be mailed out 6-8 weeks before the wedding. Jes Rose Design is happy to create a specific timeline for your stationery based on your event.

  • Yes, absolutely! We love working on invitations and Day of Stationery for all special events.

    Send us a message HERE to get started!

  • Yes, we totally understand that stationery can be a daunting part of planning an event. We LOVE discussing the details and are happy to answer any questions or talk about your event and make recommendations.

  • All orders ship from Mid-Michigan, USA.

  • Yes! Add Semi Custom Adjustment to your order.

    Please contact us before adding the Semi Custom Adjustment to your order to confirm that the changes you would like to make qualify for Semi Custom Adjustment.

  • Cancellation fees are due based on the amount of work completed. The client agrees to accept Artist’s good faith estimation of how much work as been completed. In general, “Design work” comprises of 50% of the invoice, and “Printing work” comprises of 50% of the invoice. The entire order invoice is refundable only when the project is not yet processed, before the “content required” status has taken place. Once the artist has sent the content form to be filled out, 10% of the entire invoice is no longer refundable. Once the artist has received the content form back from the client, 20% of the entire invoice is no longer refundable. Once the artist has begun the design work, whether or not the first design proof has been sent, whether or not there has been any revision rounds, 50% of the entire invoice is no longer refundable. Once the artwork has been approved and the items are sent to print, 100% of the entire invoice is no longer refundable. The artist is not responsible for incorrect text that has been approved for print by the client. Once the project has been printed and assembled, 100% of the entire invoice is no longer refundable. Once the project leave the artist’s studio for shipping, the artist is not responsible for any loss, delay, or damage to the product. Due to the handmade nature of our projects, our projects are not eligible for return, exchange or refund. If it is determined that there is an error on the artist side, due to printing, depending on the schedule the artist will pay for reprint and the shipping costs, or will provide a refund based on the amount of work that needs to be reprinted. Client agrees to accept the artist’s good faith estimation on how much will need to be refunded. If is determined that there is an error on the artist side due to handwritten portions, depending on the schedule, the artist will rewrite the work and pay for shipping costs, or will provide a refund based on the amount of work that needs to be reprinted. Again, the client agrees to accept the artist’s good faith estimation on how much will need to be refunded.

  • Our average investment for invitations and Day-of Stationery ranges from $3,000 - $10,000. This varies depending on your guest list, number of inserts, and add-ons.

 

Still have questions? Contact me here!